/ Office A-Z
/ Address
Floor 3, 135 Curtain Road, London, EC2A 3BX
W3W: ///Hiking.able.brave
/ Company Registration Details
Registered name: neverland Creative Limited
Company registration number: 11681742
VAT number: GB314620144
/ Conference calls
Please use Microsoft Teams. Or Zoom.
Zoom log in details: simon@imagineneverland.com | Password: Hook2020
/ Couriers
Please use the neverland Addison Lee Account for booking couriers. If you don’t have a username / password, please email ashleigh@imagineneverland.com to set one up.
Please add client job numbers as reference when booking a courier.
/ COVID Policy
As the pandemic continues, it’s of upmost importance we take every measure possible to protect each other from Covid-19. As a result, we have a strong preference that all employees wishing to come into the office are double vaccinated to protect themselves and others.
If you are unvaccinated but still wish to come into the office, you will need to meet the government criteria for a ‘Covid pass’ in line with travel and domestic event rules.
The neverland COVID Policy can be downloaded here.
/ Emails
To request a neverland email, please complete this form.
/ Expenses
If you have any expenses, please complete and submit these online via Paprika. If you have not been provided with an account, please email Joe Curtis at joe@imagineneverland.com.
/ File Sharing
Neverland - WeTransfer
Selection of users have an account, speak to IT if needed.
/ Fire Wardens
As it stands all our Fire Warden openings have been filled. However, if you are interested in joining the fire safety team as a warden, please reach out to Ashleigh Johnson-Palmer at ashleigh@imagineneverland.com, to express your interest.
/ First Aiders
Our qualified First Aider is Ashleigh Johnson-Palmer, so should you require Emergency First Aid please don’t hesitate to get in touch with her. However, if you or another team member need non-emergency assistance, we have a first aid box located on the 3rd floor, please ask Ashleigh to provide and assist. Please note a log will need to be kept of all incidents in our log book.
/ Flexible Working
The neverland flexible working policy is to not have a flexible working policy.
We are not a business with a formal policy on how many days you need to be in the office (the 3/2, the 4/1, the Tuesday/Thursday etc), a business enforcing work from home quotas to save money on office costs, a business with a cap on earnings depending on where you live. That’s not us.
Our only flexible principle is that we are all adults, and it’s up to us all as individuals to manage our own time to do the best job possible.
We are a collaboration based creative business and we strive to make the office environment a place of energy, excitement, and buzz as a result. Somewhere you want to spend time heads together with colleagues making brilliant work. We hope our clients feel the same.
The neverland flexible working policy can be downloaded here.
/ Freelancers
Please email finance@imagineneverland.com with your invoice in a PDF format cc’ing the relevant person to approve your invoice.
Invoices should be dated the last day of the month for the month worked and will be paid 30 days after they are received.
/ Fire Health & Safety
Fire Safety
IN CASE OF FIRE, please follopw the instructions below:
Raise the alarm immediately by activating the nearest fire alarm call point.
Evacuate the building using the nearest fire exit – do not use lifts.
Do not stop to collect personal belongings.
Close doors behind you as you leave to help contain the fire.
Go directly to the designated assembly point.
Do not re-enter the building until you are told it is safe to do so by the Fire Services or Fire Marshal.
Call Emergency Services (Dial 999) if it has not already been done.
NEAREST ESCAPE ROUTE
The nearest escape route on both floors is via the Pink neverland branded doors leading to the stairwell, please follow the green “EXIT” signs leading to the external fire doors, as demonstrated here.
ESIGNATED FIRE WARDENS / FIRE MARSHALS
The following staff are trained Fire Wardens and will assist in safe evacuation:
/ Ashleigh Johnson-Palmer- 3rd Floor, Office Management
/ Sadie Quinn- 3rd Floor, Client Services
/ Tom Parker- 5th Floor, Production
Look for individuals wearing high-visibility vests during an evacuation.
ASSEMBLY POINTS
Once outside, proceed calmly to the nearest Fire Assembly Point which is located at olfd Street Records, 350-3554 Old Street, EC1V 9NQ.
/ Holiday
Holidays are integral to health and happiness! But as a small team we must be buttoned down in our approach to planning them in to reduce impact on the rest of the team where possible. Please refer to the neverland Holiday Policy doc for the process around booking holiday, and detail your holiday in the neverland Holiday Tracker.
You’ll need to complete the Holiday Handover Template ahead of your handover meeting for everyone to work through together, and then update with any final notes before you finish on your final day.
/ International Couriers
Please use Fedex:
User-ID | NeverlandCreative
Password | Tinkerbell2021
Security question | Name of first pet. Answer | Whiskey
/ IT Support
Agilis: agilis@imagineneverland.com
Will Lear: it.support@imagineneverland.com. Please contact Will on Monday’s and Thursday’s only as those are his work days focused for neverland.
Any other support needed: it.support@imagineneverland.com or support@agilis-tech.co.uk .
Agilis Technical Service: support@agilis-tech.co.uk .
Agilis Support helpline: 020 3004 4494
/ Key fobs
Key fobs are needed to access the building. Please speak to Ashleigh Johnson-Palmer to be provided with entry access & to be given details on the alarm system.
/ Meeting Rooms
To book a meeting room or check meeting room availability, please invite the following to your meetings:
3rd Floor
Boardroom - boardroom@imagineneverland.com
Meeting Room - meetingroom@imagineneverland.com
Sofa room - sofaroom@imagineneverland.com
5th floor
The Green Room - thegreenroom@imagineneverland.com
The Other Green Room - theothergreenroom@imagineneverland.com
Lefty - lefty@imagineneverland.com
Righty- righty@imagineneverland.com
/ Music
Music is through Sonos. Download the Sonos app for desktop or smartphone.
/ Office Management
Details of all neverland office suppliers can be found here.
/ Personal Details
Please can you provide Ashleigh Johnson-Palmer with your personal details, including address, mobile number and emergency contact. These details will be held in your private employment file and used only in the event that contact or emergency contact needs to be made. If your details change, please inform Ashleigh as soon as possible of the change.
/ Printer
3rd floor printer: Xerox VersaLink C8000DT should already be added to work device, contact Agilis if not.
5th floor printer: Phaser 7500DT should already be added to work device, contact Agilis if not.
/ Server
All files are saved on Sharepoint. The relevant folders will be shared with you.
/ Sickness
If you are sick and need to take time off to recover, please inform your direct Line Manager. They will record the details of your sickness and days of absence in your private employment file. This will not be used for anything other than the necessary records of your personal employment.
/ Taxi
Please use the neverland Addison Lee account for booking taxi.
Add client job numbers as reference when booking a taxi.
For any general neverland booking please use the NEVGEN as a reference.
As a backup to Add Lee, please use Green Tomato OR our Uber Business account-please contact Ashleigh to be set up with either of these accounts.
Green Tomato account is C6463
/ Travel
Please contact Adam.Taylor@flightcentre.co.uk | 0207 758 1416 to book all flights.
This is the email for our travel agent: Peter.Navickas@corptraveller.co.uk
/ Vimeo
neverland Login: simon@imagineneverland.com | Password: H00k2020!
/ Waste Management
Website: Recorra
neverland Login: ashleigh@imagineneverland.com | Password: Peterpan135!!
/ Wifi
Main office WiFi for company owned devices: NEVERLAND | Password: Ask Agilis if needed.
Guest and personal device WiFi: NEVERLAND-GUEST | Password: Hook2024!